Using My Account

What is your Account?

My Account allows you to access your personal information where you can:

  • See what items you currently have on reserve, if they are available to be picked up or see your current place in the reservation queue.
  • See your current loans and overdue loans.
  • Renew your loans if they have not become lost.
  • See your current requests.
  • Cancel your current reservations, if they are no longer needed.
  • Create new alert profiles and update your existing profiles.
  • Review, update and delete any ratings and comments you have created.
  • View and update your address and contact details.

It also provides access to the records in your SavedList. You do not need to be logged in to use your SavedList, but you do need to be logged in to access your Account information.

Logging In

You will need to Login in order to access your Account information. Once you have logged in, your Login details will be remembered for the duration of your Login session. If you want to place a reservation or request you will not need to identify yourself again. If you attempt to place a reservation or request without being logged in, you will be prompted to enter your Borrower ID and PIN and this identification will last for the duration of the current transaction only.

To login:

  1. Locate the Account Login/Logout link at the top right of the screen or under the Services option of the Navigation menu. You can also login from the Quicklinks panel on the sidebar.
  2. Enter your borrower ID (which is the barcode from your library card) and your PIN.
  3. Click the Login button.

If your Login is successful, your Account summary page will be displayed. You can access your Account information at any time during your Login session. If you have outstanding charges on your Account you may be prevented from performing certain transactions.

Forgot your PIN?

If you forget your PIN, do the following:

  1. Open the Login page and select Forgot Your PIN?
  2. Enter your borrower ID and your surname.
  3. Click the Submit button.

Your current PIN will be sent to your registered email address. Please Contact Us if you don’t have an email address registered with us.

Logging Out

To protect your privacy, please ensure you logout when you have finished using the system. If you have left your session inactive for more than 20 minutes, the system will timeout your login session (you will be given 60 seconds notice).

To Logout, Locate the Account Login/Logout link at the top right of the screen or under the Services option of the Navigation menu. You can also Logout from your Account and Catalogue search pages. You will be returned to the Library Home Page.

Account Summary

Your Account summary page provides a detailed breakdown of your current Account information. Hyperlinks are provided from the information displayed on this page to enable you to view more detail. This page is divided into a number of sections which will only appear if appropriate:

Alerts

This section displays the following pieces of important information:

  • Any current traps associated with your card – for example if you are currently debarred.
  • A link to your current outstanding fines and charges and the total amount of these charges.
  • A link to a list of items currently overdue.
  • A link to a list of reservations available for your collection.

Messages

This section displays a list of any current messages. Please Contact Us to remove these messages if they are no longer current.

Loans

This section is always displayed and includes a summary of the number of items currently on loan to you. These items are listed according to their current status as follows:

  • All current loans.
  • Overdue loans.
  • Loans you have claimed to have returned.
  • Loans you have reported as being lost.
  • Loans we have designated as being lost.

If there are any items in these categories, a link is provided to display detailed information for each loan. Use these links to renew your loans.

Reservations

This section displays information regarding your current reservations. The following information is displayed:

  • Reservations available for pickup.
  • Reservations not yet available.

If there are any items in these categories, a link is provided to display detailed information for each reservation. Use these links to cancel your reservations.

Other

This section displays information about the following:

  • Current alert profiles.
  • Current requests.
  • Ratings and comments – Approved.
  • Ratings and comments – Declined.
  • Ratings and comments – Pending review.

If there are any items in these categories, a link is provided to display detailed information for each item. Use these links to cancel requests, amend your alert profiles and update ratings and comments.

Alert Profiles

You can setup an alert profile online at any time using the facilities provided in your Account. Please refer to the Using Alert Profiles help page for information on how to create and update your alert profiles.

Renewing Loans

This facility allows you to renew loans online depending on the library’s renewal policy.

To renew your loans:

  1. Login to your account to view your Account summary.
  2. Select the link to display all Current loans.
  3. If you want to renew individual loans, select by ticking the checkbox for each loan you would like to renew then click Renew Selections.
  4. If you want to renew all your current loans, click Renew All.

Now please wait while the system processes your selections. Your list of loans will be returned showing the result for each renewal in the status column. Some renewals may not be successful. Please note the new due date for each loan.

Cancelling Reservations

This facility allows you to cancel your current reservations, if they are no longer required.

To cancel reservations:

  1. Login to your account to view your Account summary.
  2. Select the link to display your current reservations.
  3. If you want to cancel individual reservations, select by ticking the checkbox for each one you would like to cancel then click Cancel Selections.
  4. If you want to cancel all your current reservations, click Cancel All.

Now please wait while the system processes your selections. Your list of reservations will be returned showing the result for each cancellation in the status column.

Ratings & Reviews

This facility allows you to review, update and delete the Ratings & Review records you have previously created while searching the Library Catalogue. You may delete any of the records you have created, but you may only update records which are still to be reviewed by library staff. Once these records have been approved or declined, they may no longer be updated.

To delete a ratings and comment record:

  1. Login to your account to view your Account summary.
  2. Select the link to display your ratings & Review records.
  3. Select the record you would like to delete.
  4. Click Delete Comment.

To edit a ratings and comment record which is pending review by library staff:

  1. Login to your account to view your Account summary.
  2. Select the link to display your ratings & Review records.
  3. Select the record you would like to edit.
  4. Click Edit Comment.
  5. Make the required changes to the ratings level and your comment then click Update Comment. You can also delete this record from here as well.

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