FAQ

Do I need to login to search the Library Catalogue?

No you don’t need to login to search the Library Catalogue. You will however need to identify yourself if you want to place a reservation, booking or request on items as you browse through your result sets.

If you login before searching the Library Catalogue, Spydus will remember your details for the duration of your login session and you will not need to enter your details again to use these services. If you are not logged in, you will need to identify yourself for each transaction.

What resources can I find in the Library Catalogue?

The Library Catalogue contains information which describes items held in our local collection. This collection includes books, videos, DVDs, CDs, magazines, posters and kits.

How can I place a reservation?

In order to place a reservation, you first need to perform a search using the Library Catalogue. As you browse through the records retrieved by your search, you can place a reservation for individual titles or for a set of titles. Remember that there is a limit of 10 reservations per membership.

Please refer to the How To Vid on placing reservations for more information.

How can I find items not held in the Library Catalogue?

The Library Catalogue contains information for items held in our Cockburn Libraries collection. If you can’t find the item you are looking for in the catalogue, you can try searching the State Library Catalogue and then placing an inter-library loan for the item.

How can I request items not held in the Library Catalogue?

If you can’t find the item you are looking for in our collection, we can usually obtain it for you using our Inter-Library Loan (ILL) service.

If you think the item you are looking for would be useful to have in the Library, you can make a request for purchase instead.

We can also provide you with a copy of an article in a journal or book. You will need to enter your borrower ID and PIN to use these services.

Can I renew my loans online?

Yes you can. Please refer to the section on renewing loans in the Using My Account help page for details.

What is an alert profile and how do I set one up?

An alert profile allows you to create a profile that matches your preferences for materials you would like to use. These profiles are scanned as part of the library’s overnight housekeeping and any new works that meet the profile’s criteria are added to the “profile set” for the particular profile. If any new works are added to your profile set as part of the nightly scan, you will be sent an email containing brief bibliographic details for each work, as well as a hyperlink to the work. When you receive this email, you can click on the hyperlink to go directly to the work and place a reservation against it if you wish.

Please refer to the Using Alert Profiles help page for information on how to create and update your alert profiles.

How long can I keep my savedlist for?

Your savedlist will normally be kept on the system for two days. It will be automatically cleared after this time.

Please refer to the Using My SavedList help page for more information on how to use this facility.

What do I do if I have forgotten my PIN?

If you have forgotten your PIN and we have a record of your email address, we can send you an email containing your current PIN. Please Contact Us if you don’t have an email address. Do the following to use this service:

  1. Open the Login page and select Forgot Your PIN?
  2. Enter your borrower ID and your surname.
  3. Click the Submit button.

Your current PIN will be sent to your registered email address.

What if I have other questions?

If you have any other questions on a topic not included in our FAQ, please Contact Us and we’ll do our best to find the answer for you.

Translate »

Facebook

Twitter

YouTube

Google Plus

Follow Me on Pinterest
  • STEM Activities: Learning about Constellations - Crafts, Sculptures, & iPad App

    Pinned: 8 Aug 2016
  • For guest room! They did this every night on our cruise and I loved it!

    Pinned: 5 Aug 2016
  • Rainbow cow

    Pinned: 2 Aug 2016
  • 30 Inspirational Quotes from Fictional Teachers and Mentors - Playgroundequipme... - Infographic

    Pinned: 2 Aug 2016
  • Your preschool and/or kindergarten students will have fun creating our C Is for Cat letter craft and letter-sound association activities for the hard "Cc" sound as in "cat."  C Is for Cat Letter Craft What you need:

    Pinned: 2 Aug 2016
  • More 2D Shape Animal Crafts A Fox Freebie!

    Pinned: 2 Aug 2016
  • My rule of life: #1 "If you want something you never had, you have to do something you've never done."

    Pinned: 27 Jul 2016
  • Do what is right, not what is easy. -- read: http://www.marcandangel.com/2015/09/16/12-laws-of-happiness-that-will-change-your-life/

    Pinned: 27 Jul 2016
  • Paper Bag Ninja Craft for Kids ...Hi-Yah! | I Heart Crafty Things

    Pinned: 22 Jul 2016
  • These are some beautiful quotes to read when you are depressed, sad or just need a little bit of motivation! Love yourself, read them, raise and shine!

    Pinned: 22 Jul 2016

Instagram

Follow Me on Instagram
  • Hey @andygbooks and @terrydbooks check out our Success-Storey treehouse. We love your #books and the kids loved making their own #treehouse levels. #librariesofinstagram #childrensevents #childrensactivities #library #schoolholidays

    cockburnpubliclibraries: "Hey @andygbooks and @terrydbooks check out our Success-Storey treehouse. We love your #books and the kids loved making their own #treehouse levels. #librariesofinstagram #childrensevents #childrensactivities #library #schoolholidays"
    28
    3
  • The Better Beginnings book cubby is all finished at Success Library now that the April #schoolholidays are over but we are very excited by the range of wonderful books created and published at the #library that everyone was able to share. #betterbeginnings #childrensactivities #childrensevents #librariesofinstagram

    cockburnpubliclibraries: "The Better Beginnings book cubby is all finished at Success Library now that the April #schoolholidays are over but we are very excited by the range of wonderful books created and published at the #library that everyone was able to share. #betterbeginnings #childrensactivities #childrensevents #librariesofinstagram"
    25
    2
  • Today Vikings will invade Spearwood Library. #schoolholidays

    cockburnpubliclibraries: "Today Vikings will invade Spearwood Library. #schoolholidays"
    32
    3
  • Getting ready for #Easter with our Easter basket activity. #childrensactivities #childrensevents #librariesofinstagram #craft #artsandcrafts

    cockburnpubliclibraries: "Getting ready for #Easter with our Easter basket activity. #childrensactivities #childrensevents #librariesofinstagram #craft #artsandcrafts"
    28
    1
  • Library's spirit animals (according to our recent customer survey). . #cockburnlibraries #library #librariesofinstagram

    cockburnpubliclibraries: "Library's spirit animals (according to our recent customer survey).
.
#cockburnlibraries #library #librariesofinstagram"
    38
    1
  • Our hotdog #books are a hit at our first #schoolholidays event today. There are #wordlessbooks and ones with nothing but words. Come and have a read of what we've made. #betterbeginnings #childrensactivities #childrensevents #librariesofinstagram

    cockburnpubliclibraries: "Our hotdog #books are a hit at our first #schoolholidays event today. There are #wordlessbooks and ones with nothing but words. Come and have a read of what we've made. #betterbeginnings #childrensactivities #childrensevents #librariesofinstagram"
    19
    1
  • The Better Beginnings Book Cubby is all ready to go at Success Library. It will be here for the two weeks of the #schoolholidays so come down and make your own #book #librariesofinstagram #childrensevents #childrensactivities #betterbeginnings

    cockburnpubliclibraries: "The Better Beginnings Book Cubby is all ready to go at Success Library. It will be here for the two weeks of the #schoolholidays so come down and make your own #book #librariesofinstagram #childrensevents #childrensactivities #betterbeginnings"
    27
    1
  • Apparently someone's dog is not an @idriselba fan

    cockburnpubliclibraries: "Apparently someone's dog is not an @idriselba fan"
    33
    4
  • Storytime tomorrow - something about rabbits.

    cockburnpubliclibraries: "Storytime tomorrow - something about rabbits."
    24
    2
  • Woof!

    cockburnpubliclibraries: "Woof!"
    31
    3