FAQ

Do I need to login to search the Library Catalogue?

No you don’t need to login to search the Library Catalogue. You will however need to identify yourself if you want to place a reservation, booking or request on items as you browse through your result sets.

If you login before searching the Library Catalogue, Spydus will remember your details for the duration of your login session and you will not need to enter your details again to use these services. If you are not logged in, you will need to identify yourself for each transaction.

What resources can I find in the Library Catalogue?

The Library Catalogue contains information which describes items held in our local collection. This collection includes books, videos, DVDs, CDs, magazines, posters and kits.

How can I place a reservation?

In order to place a reservation, you first need to perform a search using the Library Catalogue. As you browse through the records retrieved by your search, you can place a reservation for individual titles or for a set of titles. Remember that there is a limit of 10 reservations per membership.

Please refer to the How To Vid on placing reservations for more information.

How can I find items not held in the Library Catalogue?

The Library Catalogue contains information for items held in our Cockburn Libraries collection. If you can’t find the item you are looking for in the catalogue, you can try searching the State Library Catalogue and then placing an inter-library loan for the item.

How can I request items not held in the Library Catalogue?

If you can’t find the item you are looking for in our collection, we can usually obtain it for you using our Inter-Library Loan (ILL) service.

If you think the item you are looking for would be useful to have in the Library, you can make a request for purchase instead.

We can also provide you with a copy of an article in a journal or book. You will need to enter your borrower ID and PIN to use these services.

Can I renew my loans online?

Yes you can. Please refer to the section on renewing loans in the Using My Account help page for details.

What is an alert profile and how do I set one up?

An alert profile allows you to create a profile that matches your preferences for materials you would like to use. These profiles are scanned as part of the library’s overnight housekeeping and any new works that meet the profile’s criteria are added to the “profile set” for the particular profile. If any new works are added to your profile set as part of the nightly scan, you will be sent an email containing brief bibliographic details for each work, as well as a hyperlink to the work. When you receive this email, you can click on the hyperlink to go directly to the work and place a reservation against it if you wish.

Please refer to the Using Alert Profiles help page for information on how to create and update your alert profiles.

How long can I keep my savedlist for?

Your savedlist will normally be kept on the system for two days. It will be automatically cleared after this time.

Please refer to the Using My SavedList help page for more information on how to use this facility.

What do I do if I have forgotten my PIN?

If you have forgotten your PIN and we have a record of your email address, we can send you an email containing your current PIN. Please Contact Us if you don’t have an email address. Do the following to use this service:

  1. Open the Login page and select Forgot Your PIN?
  2. Enter your borrower ID and your surname.
  3. Click the Submit button.

Your current PIN will be sent to your registered email address.

What if I have other questions?

If you have any other questions on a topic not included in our FAQ, please Contact Us and we’ll do our best to find the answer for you.

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